At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in.

We are looking for an Assistant Night Manager to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

• Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow.  We are here to help them do this in simpler, smarter ways.  Keeping one step ahead so we’re always ready.
• Be Engaging our guests are more than a reservation, they deserve our care and attention.  Which means real connections from real people, smart, warm, and purposeful. 
• Be On It! We know what matters.  If any issues arise, we get right on it and resolve them quickly.  We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

We're looking for Assistant Night Manager. someone smart and considerate - a problem solving genius that takes pride in creating and delivering great customer experiences. Working with the Night Manager,  rolling up your sleeves and working side by side to deliver a superior product. 

There will be night shift working in this role.

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express
• You're a super organised, forward thinking type person: scheduling, activity planning and task delegation are critical to our success – we're depended on by the whole business to consistently deliver the goods.
• Working with the Night Manager and Duty Management team.
• Being part of and taking the lead when required in hotel emergency procedures, together with assisting in ensuring the hotel complies with local government regulations concerning safety, and any other regulatory requirements. In the absence of the Night Manager, be Manager on Duty.
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You'll help us problem solve, as we're still building our business, we have solutions to find – your logical thinking and collaboration with teams across the business will be key.

Skills & Experience

• Proven experience within a similar role or capacity.
• Enjoy working Night Shift.
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat
• You make calm, collected decisions – even when the clock is ticking
• Ideally, you'll have the appropriate qualification or relevant equivalent experience
• You will be required to hold or obtain a First Aid certificate and a VIC RSA Certificate
• Must meet the appropriate legal requirements to work in Australia

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

If this sounds like the perfect move for you, come, join us.