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About Next Hotel Melbourne

Next Hotel Melbourne is a brand-defining hotel located in Melbourne’s premier retail and dining destination, 80 Collins. The hotel features 255 guest rooms & suites, La Madonna Restaurant & Bar with Australia’s first in-hotel barrel aging program, The Club, Meeting Rooms, Fitness Centre, and curated art from renowned Australian artists. We cater to guests seeking exceptional design, immersive experiences, and thoughtful service.

Position Overview

We are seeking an experienced and dynamic Director of Operations to join our leadership team at Next Hotel Melbourne. Reporting to the Portfolio General Manager, this role is responsible for the strategic and day-to-day leadership of the hotel’s operational departments, including Front Office, Housekeeping and Engineering, while collaborating closely with Food & Beverage leadership.

The Director of Operations plays a key role in ensuring the hotel delivers exceptional guest experiences, maintains operational excellence, and achieves strong commercial performance. This role requires a visible, hands-on leader who actively engages with guests and team members while driving service standards, team performance, and operational efficiency.

Key Responsibilities:

• Lead and oversee the daily operations of the hotel, ensuring service delivery aligns with brand standards and guest expectations.

• Provide leadership and support to departmental leaders across Front Office, Housekeeping, Engineering, and operational support teams.

• Maintain a strong presence across the hotel to ensure service quality and operational standards are consistently delivered.

• Drive a culture of teamwork, accountability, and continuous improvement across all operational departments.

• Work closely with the Executive Chef and Restaurant Manager to ensure seamless guest experiences across all outlets.

• Champion exceptional guest service and personally manage escalated guest concerns when required.

• Monitor guest feedback channels including online reviews and guest surveys to identify opportunities for improvement.

• Support the Portfolio General Manager in developing hotel budgets, forecasts, and operational strategies.

• Monitor departmental performance, including labour costs, operational expenses, and overall profitability.

• Lead, mentor, and develop department heads and team members to build high-performing teams.

• Ensure recruitment, onboarding, training, and succession planning align with operational needs.

• Maintain compliance with Hilton brand standards, company policies, and relevant regulatory requirements.

• Support property initiatives including sustainability programs, capital projects, and operational improvements.

In return we offer:

• Career growth and development opportunities within a leading hospitality group.

• Supportive and professional leadership environment.

• Employee discounts on accommodation and Food & Beverage.

• Access to ongoing training and development programs.

• Employee Assistance Program (EAP).

What We’re Looking For:

• Proven leadership experience in hotel operations within a full-service or luxury hotel environment.

• Strong understanding of Front Office, Housekeeping, and overall hotel operational management.

• Commercial awareness with the ability to manage budgets, costs, and operational performance.

• Excellent leadership, communication, and stakeholder management skills.

• A passion for delivering exceptional guest experiences and building strong team cultures.

• Ability to thrive in a fast-paced and dynamic hospitality environment.

If you are a passionate hospitality leader who thrives on delivering operational excellence and memorable guest experiences, we would love to hear from you. Apply today!