Duty Manager – Holiday Inn Express Melbourne Southbank

About Us:
Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Hotel:
Holiday Inn Express Melbourne Southbank features 345 well-designed rooms and is located in Melbourne's premier culture destination. Southbank is home to the National Gallery of Victoria, Melbourne Recital Centre, Arts Centre Melbourne, the Australian Centre for Contemporary Art, and more. The area is renowned for fine dining and is in close proximity to Crown Casino Melbourne and international sporting arenas.

Job Overview:
As Duty Manager, you will drive engagement and product quality across the hotel by coordinating activities to maximize performance, profitability, and ROI. You will create a positive work environment, ensure superior guest service, direct employees to complete their duties, and maintain compliance with quality and brand standards. You will also ensure adherence to local government regulations concerning emergency procedures, safety, and other regulatory requirements, while supporting hotel operating systems.

This role requires flexibility to support other properties within your area or, by agreement, in another State.

Our Service Style – Mission Made Easy:

• Be Ready: Anticipate guest needs to ensure a smooth, hassle-free stay. Stay one step ahead.
• Be Engaging: Treat guests as more than reservations. Make genuine, warm connections.
• Be On It: Quickly resolve issues and proactively create opportunities to delight guests.

Key Responsibilities:

• Manage hotel operations, performance, and employee engagement.
• Ensure exceptional guest experiences and compliance with brand and safety standards.
• Support and train team members to deliver consistent, high-quality service.
• Implement and monitor hotel policies, procedures, and operating systems.
• Assist and coordinate with other properties as required.

Required Skills & Qualifications:

• Strong customer service and problem-solving skills.
• Ability to lead and inspire a diverse team.
• Excellent communication and organisational skills.
• Flexible and adaptable to changing work environments and rosters.
• Experience in hotel operations or a similar leadership role is advantageous.

What We Offer:

• Opportunity to work with a globally recognised hotel brand.
• Career development and growth potential.
• Supportive and dynamic team environment.
• Exposure to a high-performing, professional hospitality culture.

If you’re ready to deliver exceptional guest experiences and take your career to the next level, we want to hear from you!