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Duty Manager

  • 494732
  • Melbourne, VIC
  • Hotels
  • Permanent Full Time
  • Closing on: Nov 16 2026

About us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team is relied on for best-in-class operational leadership, driving guest experience, performance, and brand standards across a dynamic portfolio of hotels. We focus on developing talent, strengthening operations, and delivering consistent, high-quality guest experiences.

Position Overview

We are seeking a hands-on and experienced Duty Manager to support the daily operations of Holiday Inn Express Melbourne Little Collins.

This role is responsible for leading hotel operations on shift, ensuring exceptional guest experience, operational efficiency, compliance, and team performance. You will act as the key point of contact during your shift, driving service excellence, resolving guest issues, and supporting the wider leadership team.

You will bring strong leadership capability, sound operational knowledge, and the ability to make calm and effective decisions in a fast-paced hotel environment.

Key Responsibilities

Operational & Financial

  • Oversee day-to-day hotel operations to ensure smooth and efficient running of the property
  • Support revenue performance through effective use of systems and operational controls
  • Ensure compliance with audit, cash handling, and security procedures
  • Manage stock control, ordering, and supplier coordination where required
  • Monitor costs and support budget control initiatives
  • Ensure accurate use of hotel systems, including PMS and reporting tools

People Leadership

  • Lead and support Front Office and operational teams during shift
  • Provide coaching, guidance, and support to Express Agents and Supervisors
  • Assist in training and onboarding of new team members
  • Ensure brand standards, grooming, and service behaviours are consistently met
  • Promote teamwork, communication, and engagement across departments
  • Support performance management and feedback processes

Guest Experience

  • Act as the primary point of contact for guest queries, complaints, and service recovery
  • Ensure all guest issues are resolved promptly and professionally
  • Drive strong guest engagement and personalised service delivery
  • Support IHG Rewards recognition and enrolment targets
  • Conduct shift briefings and ensure clear communication of priorities
  • Maintain high standards of guest satisfaction and service consistency

Health, Safety & Compliance

  • Ensure compliance with all WHS, emergency procedures, and brand safety standards
  • Act as key contact during emergency or crisis situations
  • Support incident reporting and corrective action processes
  • Maintain hotel security, safety, and risk management procedures
  • Ensure adherence to all regulatory and company policies at all times

What we offer

  • Opportunity to work within a leading international hotel brand (IHG)
  • Career development within EVT Connect Hospitality
  • Exposure to multi-property operations and leadership pathways
  • Access to global hotel and dining discounts
  • Training, development, and internal growth opportunities

What we’re looking for

  • Previous experience in a Duty Manager, Front Office Supervisor, or Hotel Operations role
  • Strong leadership and decision-making skills in a fast-paced environment
  • Solid understanding of hotel operations and guest service standards
  • Experience using hotel PMS systems (IHG systems highly regarded)
  • Strong communication and problem-solving skills
  • Responsible Service of Alcohol (RSA) certificate required
  • First Aid Certificate (or willingness to obtain)
  • Full working rights in Australia

If you are passionate about delivering exceptional guest experiences and leading high-performing hotel operations, we would love to hear from you—apply today!

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