Express Agent – Holiday Inn Express Macquarie Park

At Holiday Inn Express Macquarie Park, we keep things simple, smart, and hassle-free. As an Express Agent, you’ll be the go-to person for our guests – welcoming them at the front desk, assisting with check-ins and check-outs, answering calls, serving food and beverages in the Great Room, and ensuring every stay is seamless. You’ll live by our service style “Mission Made Easy”, making guests feel valued through being Ready, Engaging, and On It every step of the way.

What You’ll Do
Greet and assist guests in person and over the phone, delivering warm and professional service

Manage reservations, check-ins, check-outs, and financial transactions accurately

Serve food and beverages, including alcoholic drinks, in line with RSA and brand standards

Maximise revenue through upselling rooms, facilities, and F&B options

Anticipate and resolve guest issues promptly to ensure a memorable stay

Collaborate with other departments to create a smooth, guest-focused experience

Maintain high standards of safety, security, and compliance

About You
Previous hotel, hospitality, or customer service experience is an advantage

Current Responsible Service of Alcohol (RSA) certification is required

Friendly, confident, and professional communicator with problem-solving skills

Calm under pressure with a proactive, can-do attitude

Passionate about hospitality and creating great guest experiences

Flexible to support both front office and food & beverage service

Why Join Us?
When you join Holiday Inn Express Macquarie Park, part of Connect Hospitality, you’ll enjoy:

Training and career growth across a growing hotel portfolio

A fun, supportive, and team-oriented workplace

Global IHG employee benefits and rewards

The opportunity to be part of a brand that values simplicity, personality, and genuine hospitality

If you’re enthusiastic about hospitality and want to make every stay smart and simple for our guests, we’d love to hear from you.

Apply now and become an Express Agent at Holiday Inn Express Macquarie Park.