About us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team is known for best-in-class insights into driving performance across our hotel portfolio; from developing exceptional talent and operational excellence, to delivering outstanding guest experiences and market-leading revenue outcomes.

At Hotel Indigo Melbourne on Flinders, we celebrate individuality, local storytelling, and meaningful guest connections. Our hotel is designed to reflect the spirit of Flinders Lane and the vibrant Melbourne neighbourhood we call home.

Position Overview

We are seeking a passionate and guest-focused Food & Beverage Attendant to join the team at Hotel Indigo Melbourne on Flinders.

In this role, you will deliver warm, engaging, and personalised service across our Food & Beverage outlets, including Bistrot Bisou and In-Room Dining. You will play a key part in creating memorable guest experiences through exceptional service, product knowledge, and genuine connection.

Working closely with the Restaurant Manager, Assistant Restaurant Manager, and wider hotel team, you will ensure smooth daily operations, uphold brand standards, and contribute to a vibrant and welcoming atmosphere for all guests.

Key responsibilities:

• Deliver friendly, professional, and engaging food & beverage service in line with Hotel Indigo brand standards
• Meet and greet guests, creating genuine connections and memorable interactions
• Take orders, serve food and beverages, and ensure accuracy in POS and cashiering transactions
• Upsell and recommend menu items to enhance the guest experience and drive revenue
• Maintain strong knowledge of menu items, ingredients, and allergens
• Ensure outlets are clean, well-presented, and operationally ready at all times
• Assist with stock control, stock rotation, and minimising wastage
• Follow cash handling, PCI compliance, and security procedures at all times
• Support In-Room Dining and restaurant service as required
• Collaborate with kitchen and front office teams to ensure seamless service delivery
• Handle guest feedback promptly and professionally, ensuring service recovery where needed
• Participate in training, briefings, and ongoing development sessions
• Maintain a strong understanding of WHS, RSA, and food safety standards

In return we offer:

• Opportunity to work in a vibrant lifestyle boutique hotel environment
• Supportive and inclusive team culture that celebrates individuality
• Career development opportunities within EVT Connect Hospitality and IHG network
• Access to global accommodation and dining benefits
• Training and development programs to support your growth
• A fun, energetic, and guest-focused workplace

What We’re Looking For:

• Previous experience in Food & Beverage or customer service (hotel experience preferred)
• Strong communication and interpersonal skills
• Positive attitude with a passion for delivering exceptional guest experiences
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and presentation standards
• Team player with a proactive and flexible approach
• Knowledge of POS systems (preferred)
• Current RSA (or willingness to obtain)
• Full working rights in Australia

If you are passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced, people-focused environment, we would love to hear from you—apply today!