Category: Food & Beverage

Location: 575 Flinders Lane, Melbourne CBD, VIC, 3000

Schedule: Full- Time / Part-Time / Casual

Located Remotely: No

Position Type: Non-Management

About EVT Connect Hospitality

Don’t just function, flourish with EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Hotel

Hotel Indigo Melbourne on Flinders takes its name from the iconic Flinders Lane, the main artery of Melbourne's CBD. The hotel sits in an exciting up-and-coming area that intersects Southern Cross, Docklands, Marvel Stadium, and Crown Casino - an entertainment district. Hotel Indigo is all about the neighbourhood and when you look closely, you'll find references to the old garment factories, fashion designers, and photography studios. At the cross of Flinders Lane and Spencer Street, the 216 rooms uncover the rich character of the city no matter what direction you turn.

About the Venue

Located on the ground floor, our restaurant crosses two spaces in an open-concept layout. Transforming from a breakfast buffet in the dining room and a la carte in the lounge, to our Prix Fixe lunch offer, and the Bistrot opens for dinner offering the best in French Mediterranean using the best quality Australian produce. The hotel lounge offers casual plates from morning until late. Our bar serves coffee all day and guests can settle into happy hour every day from 4-7pm and enjoy a nightcap until late.

About the Role

As F&B Attendant – Wait Staff, you’ll be a vital part of delivering exceptional guest experiences across all our food & beverage outlets. You’ll provide warm, engaging, and high-quality service in line with Hotel Indigo’s branded standards. Reporting to the Assistant Restaurant Manager, you will work closely with our operational teams to ensure seamless, efficient, and memorable service for every guest.

You’ll have the opportunity to rotate across outlets, including Bistrot Bisou, Hotel Lounge, and In-Room Dining, giving you variety, development opportunities, and exposure to different service environments.

We’re looking for someone who embodies our core values of Passion, Accountability, Integrity, and Respect — for our guests and for each other. We encourage everyone to bring their unique selves and use this venue to grow their career in hospitality and progress within the organisation in a supportive, respectful, and fun environment.

Key Responsibilities

• Deliver warm, friendly, and professional service to every guest, creating memorable interactions
• Deliver high-quality table service for food and beverages with consistency and care
• Maintain consistent service standards and sequence of service
• Maintain presentation throughout the venues
• Anticipate guest needs before they do and provide prompt thoughtful service
• Engage effective service recovery when required
• Maintain strong restaurant product knowledge, including; menu items, ingredients, and allergens
• Maintain strong bar product knowledge, including; wine list, cocktails, spirits, beers, and non-alcoholic beverages
• Assist with stock monitoring, rotation, and waste reduction through best-practice service standards
• Ensure cleanliness and organisation of service areas, tables, and equipment
• Work across outlets including dining room, lounge, in-room dining
• Build positive relationships with guests through neighbourhood story, core values, and genuine connection
• Collaborate with internal team members from all departments to ensure streamlined services across the property
• Accurately process orders and payment transactions using INFRASYS POS systems and follow best-practice cash-handling procedures
• Follow all confidentiality, safety and security procedures
• Understand and represent the IHG brand

Qualifications & experience

• Minimum1 year of experience in a hotel, restaurant, or similar setting
• Current Victorian RSA
• Full working rights in Australia
• Experience in a hotel setting highly regarded
• Proven ability to deliver high-quality, guest-focused customer service in a fast-paced environment

• In-depth knowledge of food & beverage service standards and POS systems
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexible and adaptable work approach, with availability across rotating shifts and multiple outlets

Benefits

• Make your mark in a Global Company at a time of growth
• Endless Career Development opportunities
• Access to Industry Accommodation and Dining discounts from day 1*

EVT Connect Hospitality is an equal opportunity employer. We strongly encourage applicants from all backgrounds to apply. Applicants must have the right to work in Australia.

* after completing training