Front Office Manager

Hotel Indigo Sydney Potts Point
EVT Connect Hospitality

About Us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards

About the Hotel

Hotel Indigo® Sydney Potts Point is a vibrant lifestyle hotel inspired by the rich history, creativity, and character of its neighbourhood. As part of IHG Hotels & Resorts, Hotel Indigo brings local stories to life through thoughtful design, personalised service, and authentic connections. Guided by our service pillars—Celebrate Individuality, Discover the Neighbourhood, and Neighbourhood Connection—we create memorable stays that feel truly local.

Job Overview

We are seeking an experienced Front Office Manager to lead the Front Office team at Hotel Indigo Sydney Potts Point. In this role, you will oversee daily Front Office operations, drive exceptional guest experiences, and cultivate a positive, high-performing team culture. Working closely with the Hotel Manager and Rooms Division leaders, you will play a key role in achieving guest satisfaction, operational excellence, and commercial success.

Key Responsibilities

• Lead, coach, and develop the Front Office team to deliver personalised, Indigo-branded service

• Oversee day-to-day Front Office operations, including Duty Management and Night Operations

• Drive guest satisfaction and loyalty through strong service standards and IHG One Rewards recognition

• Maintain presentation and brand standards across all guest-facing areas

• Manage room inventory, reservations, VIP arrivals, and interdepartmental communication

• Monitor Front Office costs, revenue opportunities, and financial controls

• Ensure compliance with safety, security, emergency, and WH&S requirements

• Support recruitment, onboarding, training, and performance development of team members

• Work closely with Housekeeping, Maintenance, and other departments to ensure smooth operations

Skills & Experience

• Proven experience as a Front Office Manager within a hotel environment

• Strong leadership skills with the ability to motivate and develop teams

• Passion for guest experience and lifestyle hospitality

• Excellent communication, organisation, and problem-solving skills

• Ability to remain calm and decisive in a fast-paced environment

• Pre-opening experience highly regarded

• Full working rights in Australia

What We Offer

• Opportunity to work with a globally recognised lifestyle hotel brand

• Supportive, inclusive, and creative team environment

• Career progression opportunities within EVT Connect Hospitality

• A dynamic workplace in one of Sydney’s most iconic neighbourhoods

If you’re a hospitality leader who loves creating meaningful guest experiences and leading teams with passion, we’d love to hear from you.