About Us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Hotel

Kimpton Hotels & Restaurants is all about heartfelt human connections. As pioneers of the boutique hotel concept, Kimpton is known for creating genuinely personal, unscripted luxury experiences. Our people are passionate, creative, and driven to deliver exceptional care to guests, colleagues, and communities.

At EVT Connect Hospitality, we proudly support Kimpton hotels by providing best-in-class operational expertise, talent development, and brand leadership — empowering teams to flourish, not just function.

The Role

As Front Office Manager, you will lead the Front Desk and Guest Services team, ensuring seamless day-to-day operations and exceptional guest experiences. You’ll drive service standards, team engagement, and operational excellence while maintaining compliance with Kimpton, IHG, and regulatory requirements.

This is a hands-on leadership role, ideal for someone who thrives in a boutique luxury environment and loves creating memorable guest moments.

Key Responsibilities

• Oversee Front Office and Guest Services operations, including Front Desk, Porters and Doorpersons
• Deliver personalised, high-quality guest experiences from arrival to departure
• Lead daily briefings, manage handovers, and oversee arrivals and departures
• Resolve guest concerns with professionalism and care
• Collaborate closely with Housekeeping and other departments to ensure room readiness
• Conduct room and public area inspections and report maintenance issues
• Promote Kimpton brand standards and service behaviours
• Prepare rosters in line with business and operational needs
• Support onboarding, training and development of front office colleagues
• Assist with night audit oversight and overnight operations
• Drive IHG Rewards recognition and enrolment targets

About You

• Proven leadership experience in Front Office or Hotel Operations
• Passionate about guest experience and boutique hospitality
• Strong communicator with a calm, solutions-focused approach
• Highly organised with strong attention to detail
• Confident leading teams in a fast-paced environment
• Comfortable working across a rotating roster, including weekends and public holidays

What We Offer

• Career development opportunities within EVT Connect Hospitality
• A supportive, inclusive and values-driven workplace
• Food & Beverage and accommodation discounts
• Access to IHG global colleague benefits
• Employee Assistance Program (EAP)
• The opportunity to work with an iconic luxury boutique brand

If you’re ready to lead with heart, personality, and purpose, we’d love to hear from you.