About the Role
As a Guest Service Agent, you’ll be the first friendly face our guests meet and the last smile they see. Your role is all about providing a seamless check-in/check-out process, assisting with guest inquiries, and going above and beyond to make every stay exceptional. You’ll work closely with all departments to ensure a smooth operation and help drive upselling opportunities with confidence and care.

What You’ll Be Doing

• Deliver exceptional service that reflects our values of Passion, Integrity, Accountability and Respect.
• Confidently check guests in and out using our hotel systems.
• Stay informed on local attractions and be ready to offer helpful recommendations.
• Upsell services like late checkouts, room upgrades and mini-bar options.
• Maintain a well-presented front desk and support your team during busy periods.
• Ensure compliance with all hotel safety, security and confidentiality policies.

What We’re Looking For

• Previous experience in a hotel front office or reception role.
• Strong communication skills, a friendly attitude and a genuine passion for hospitality.
• Someone who thrives in a fast-paced environment and can juggle multiple tasks.
• A natural people person with great attention to detail and a professional appearance.
• OPERA experience is mandatory, please ensure this is noted in your application.

Why Join Us?
voco is part of the Vista Hospitality Group and IHG Hotels & Resorts family — giving you access to world-class training, development opportunities and a global network of hospitality brands. At voco, we bring personality to the forefront of service. We work hard, laugh often and always celebrate success together.

Apply Now and become part of a vibrant team that truly values people and passion.
We can’t wait to welcome you to voco Brisbane City Centre.