Sage Hotel Ringwood is a modern and contemporary hotel featuring 120 rooms across five floors, located atop the Eastland shopping center in Ringwood. We offer our guests exceptional comfort and convenience, with top-notch amenities such as free Wi-Fi, co-working spaces, a gym, conferencing facilities, a restaurant (90 seats), a bar (55 seats), in-room dining, and event spaces for up to 200 guests.

We’re looking for passionate individuals to join our team as part of our Guest Services department.

What We're Looking For:

To be part of our team, you need to be:

• Passionate – Committed to delivering outstanding customer experiences with enthusiasm.

• Flexible – Able to work on a rotating roster across various shifts.

• Reliable – Taking responsibility for your actions and ensuring consistency in your work.

• Honest & Fair – Demonstrating integrity in all interactions.

• Respectful – To both colleagues and customers.

• Resourceful – Capable of working unsupervised and finding solutions independently.

Key Duties and Responsibilities:

• Process check-ins and check-outs efficiently.

• Monitor guest profiles and VIP status levels to ensure personalized service.

• Welcome and assist VIP guests and groups.

• Follow hotel processes and policies regarding cash handling, guest confidentiality, and hotel security.

• Provide multi-skilled customer service, ensuring a seamless and excellent guest experience from start to finish.

Benefits and Perks:

• Easily accessible location with public transport options nearby.

• A supportive, inclusive team environment with approachable leaders.

• Accommodation and food & beverage discounts, including on-duty discounted meals.

• Uniforms and dry cleaning services provided.

• Employee Assistance Program (EAP) to support your well-being.

• Training, development, and opportunities for promotion, including the potential for inter-hotel transfers.

Skills and Experience:

• Previous experience in the hotel industry or a customer service role.

• Proficiency in hotel management systems (Protel knowledge is desirable).

• RSA certification.

• Strong problem-solving skills and the ability to make decisions independently.

How to Apply:

We appreciate all applications, but only successful applicants will be contacted. Sage Hotel Ringwood is an equal opportunities employer with zero tolerance for any behavior that undermines our commitment to providing a safe, inclusive, and respectful environment for all.

If you're passionate about hospitality and enjoy working in a dynamic and rewarding environment, we encourage you to apply!

Join us at Sage Hotel Ringwood and be part of an exceptional team!