Join the team

Next Hotel Melbourne, Curio Collection by Hilton is the only hotel to lie amongst world leading brands and industry influencers, within Melbourne’s brand-new premier retail and dining destination, 80 Collins. A brand-defining property with 255 guest rooms & suites, the Next brand is always evolving, catering to the universally curious seeking great design, thoughtful service and immersive experiences.

At the centre of the hotel’s unique offering are artisanal culinary encounters at La Madonna Restaurant & Bar, with Australia’s first in hotel barrel aging program and rooms that provide a sanctuary of comfort and style complete with premium amenities. Next Hotel Melbourne also feature The Club, Meeting Rooms, Fitness Centre, and curated art from renowned Australian artists.

We’re looking for a dynamic team to bring Melbourne's Next Hotel experience to life. Are we your Next adventure?

Reporting to the Night Manager, as a Night Auditor, you will live the Next Story Group’s Core Values of Passion, Accountability, Integrity and Respect. You will provide all hotel guests and patrons with an experience that exceeds their expectations throughout their stay and one that they will tell their friend about as they book for their NEXT visit!

Position Requirements:

• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Anticipate guest’s needs in terms of special occasions, special dietary requirements and assist with recommendations, room upsells and related services
• Proactively communicate any guest concerns to relevant colleagues to ensure absolute guest satisfaction is achieved.
• Ensure guest profiles are up-to-date and new preferences or detail changes are promptly updated in hotel PMS.
• Be familiar with all hotel emergencies and fire procedures as well as know key hotel personnel and their extensions
• Provide support to other departments as required

You will possess:

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections
• Experience as a Guest Service Agent in an upscale hotel
• Professional verbal and written communication skills and an eye for detail
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work during days for training and then over nights, including public holidays and weekends.
• Experience of a hotel property management system seen as advantageous

In return we offer:

• Permanent full time & part time positions = job security + accrued annual leave + sick and carers leave
• Barista grade coffee beans & machine for all associates to ensure a spring in your step!
• Cutting edge staff amenities including fully outfitted break area & change room
• Significant staff discounts for in house food, beverage and accommodation
  Industry leading in house training and mentorship
• Steadfast commitment to equal opportunities and positive staff culture
• An employee assistance program
• Discounted staff parking 

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do.  We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing, then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.