ABOUT US

Don’t just function, flourish with EVT Connect Hospitality. We are a dynamic hospitality group focused on delivering exceptional guest experiences, strong operational performance, and developing future leaders in hospitality.

At Holiday Inn Express Sunshine Coast, we pride ourselves on delivering smart, simple, and efficient stays for our guests, supported by a friendly, high-performing team environment.

ABOUT THE HOTEL

Holiday Inn Express Sunshine Coast is a modern, high-energy hotel designed for efficiency and comfort. We cater to business and leisure travellers seeking a seamless and hassle-free stay, backed by the trusted IHG brand standards and our signature Service Style: Mission Made Easy.

Our three Service Behaviours guide everything we do:

• Be Ready – staying one step ahead to ensure smooth, hassle-free guest experiences
• Be Engaging – building real connections through warm, smart, and purposeful service
• Be On It! – acting quickly to resolve issues and ensure guest satisfaction

POSITION OVERVIEW

As Night Manager, you will be responsible for the smooth running of all hotel operations during the overnight shift. You will ensure guest safety, security, and service excellence while maintaining strong financial control and audit accuracy.

In addition, you will act as the key Finance & Business Support representative overnight, ensuring all revenue and expense processes are accurately managed in line with IHG and company standards.

You will play a critical leadership role during the night shift, supporting team performance, handling guest situations, and ensuring a seamless handover to the day team.

KEY RESPONSIBILITIES

• Conduct full night audit processes, ensuring all revenue, expenses, and transactions are accurately reconciled
• Balance credit card terminals with PMS and resolve any discrepancies in guest accounts
• Maintain strict control of cash handling, floats, keys, and financial security procedures
• Monitor and report hotel financial performance, including revenue, expenses, and operational results
• Ensure accurate completion of night reports and distribution to relevant departments
• Deliver exceptional overnight guest service, handling requests, complaints, and emergencies professionally
• Conduct regular inspections of public areas to ensure cleanliness, safety, and brand standards are met
• Maintain accurate communication logs and ensure clear shift handovers to the day team
• Lead, support, and guide the overnight team, ensuring readiness, performance, and service standards are met
• Deliver shift briefings and provide coaching, feedback, and support to team members
• Ensure compliance with IHG brand standards, hotel procedures, WHS, and emergency protocols
• Act as the key contact for overnight incidents, emergencies, and operational issues
• Support training, onboarding, and ongoing development of night team members
• Promote teamwork, communication, and a positive guest-focused culture across the shift
• Ensure hotel security, safety procedures, and risk management practices are strictly followed
• Support IHG Rewards recognition, guest satisfaction, and service recovery initiatives

WHAT WE’RE LOOKING FOR

• Previous experience as a Night Manager, Night Auditor, or supervisory hotel role
• Strong knowledge of front office operations and night audit processes
• Excellent leadership, communication, and problem-solving skills
• Ability to remain calm under pressure and make sound decisions
• Experience with PMS systems (Opera preferred)
• Strong financial and attention-to-detail skills
• Availability to work overnight shifts, weekends, and public holidays
• Full working rights in Australia

IN RETURN WE OFFER

• Career development within EVT Connect Hospitality and IHG
• Supportive and collaborative team environment
• Global IHG hotel discounts and colleague benefits
• Training, development, and leadership growth opportunities
• Employee Assistance Program (EAP)
• A dynamic role combining leadership, finance, and guest experience

If you are ready to take ownership of the night shift and lead with confidence, we would love to hear from you – apply today.