About us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About voco Queenstown

voco™ is a premium hotel brand within the IHG Hotels & Resorts portfolio, delivering upscale accommodation and hospitality experiences.

Perfectly positioned on the corner of Stanley and Sydney Streets, our hotel sits moments from Queenstown’s boutique shops and vibrant dining scene, with easy access to legendary alpine playgrounds, world-class golf courses, and unforgettable day trips to Milford Sound. You’ll find it easy to settle into our thoughtfully designed rooms and suites, each showcasing voco™’s signature touches — plush bedding, luxe bathroom amenities and those little moments that make every stay brighter. Mediterranean-inspired Mozzarella & Co. brings fresh, flavourful fare from morning to night, while the Ember Outdoor Lounge offers fireside drinks under the stars — perfect for long chats and late-night sips. Enjoy laid-back breakfasts, a fully equipped gym and sauna, ski-drying room, handy self-serve laundries and flexible meeting spaces for when work calls.

About the role

We are looking for a talented individual to join our team and contribute to our growth and success. Working closely with the General Manager you will lead and manage the Front Office, Housekeeping and Maintenance teams for the hotel.  You will develop customer service strategies and deliver exceptional guest experiences while managing costs, quality, and team performance. The ideal candidate combines strong leadership skills with a passion guest service excellence and the ability to inspire and develop a high-performing team.

This is a permanent full-time position with a minimum guaranteed hours of 40 per week.

Key responsibilities

• Lead, mentor, and develop teams, fostering a positive, collaborative, and high-performance environment.
• Develop and maintain high standards of guest service, including prompt resolution of guest issues.
• Manage operational budgets, labour productivity, and cost control to achieve targets.
• Collaborate with all hotel departments to create seamless guest journey experiences from arrival to departure.

Qualifications & experience

• Minimum 3 years of experience in hospitality management in a hotel environment.
• Proven experience leading, developing and motivating teams and leaders

• Experience using hotel PMS with Opera highly preferred
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexible and adaptable work approach.

Benefits

• Make your mark in a Global Company at a time of growth.
• Endless Career Development opportunities.
• Access to Industry Accommodation and Dining discounts from day 1.

We strongly encourage applicants from all backgrounds to apply.