About us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

Located in the heart of Adelaide, Holiday Inn Express Adelaide City Centre offers modern, comfortable accommodation with convenient facilities, including a Great Room for breakfast and social gatherings, streamlined check-in and check-out services, and attentive guest experiences. The hotel is committed to delivering genuine, hassle-free hospitality for both leisure and business travellers.

Position Overview

Reporting to the Express Supervisor / Duty Manager, the Senior Express Agent will oversee front desk operations, provide support to the Express Agents, and handle escalated issues. You will assist with training, supervise colleagues in the absence of the Express Supervisor / Duty Manager, and ensure guests receive exceptional service. This role requires a proactive team player with excellent guest engagement skills and a focus on safety, compliance, and operational excellence.

Key Responsibilities:

•  Oversee front desk operations and support Express Agents.
• Handle escalated guest issues and follow up until resolution.
• Ensure smooth check-in/check-out and recognition of VIPs and Rewards Club members.
• Maintain reservations, inventory, and PMS accuracy.
• Assist with F&B service and other operational duties as required.
• Supervise, mentor, and provide guidance to team members.
• Assist with onboarding and ongoing training of colleagues.
• Promote teamwork, service standards, and adherence to hotel policies.
• Conduct detailed shift handovers.
• Support upselling and cross-selling for rooms and F&B, encouraging the team to meet revenue targets.
• Ensure cash handling, float security, and transaction accuracy.
• Enforce WH&S, RSA, HACCP, and hotel compliance standards.
• Maintain property security and act appropriately during emergencies.
• Report and manage workplace incidents, implementing corrective actions.
• Coordinate with other departments to ensure seamless operations.
• Maintain accurate guest logs and operational records.
• Perform other duties as reasonably assigned

What We Offer:

• Career development opportunities within EVT Connect Hospitality
• Supportive and collaborative team culture
• Employee discounts on accommodation and F&B
• Access to wellbeing support through our Employee Assistance Program (EAP)
• A dynamic hotel environment with opportunities to develop skills across multiple operational areas

Qualifications and Requirements:

• Previous experience in a front office or express agent role, preferably within a hotel environment
• Strong leadership, communication, and organisational skills
• Ability to supervise, mentor, and train team members
• Excellent problem-solving skills and guest service orientation
• Knowledge of WH&S, RSA, HACCP, and hotel compliance standards
• Flexibility to work across a rotating roster, including weekends and public holidays
• Ability to assist with luggage handling and operational duties as required

If you are passionate about delivering outstanding guest experiences and ready to take the next step in your hospitality career, we’d love to hear from you. Apply now to join the team at Holiday Inn Express Adelaide City Centre.