About Pro-Invest Group
Pro-Invest Group is a global leader in asset management, specializing in real estate. We have a strong track record in delivering new-build hotels and repositioning existing properties across Australia and New Zealand. We are proud partners with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel.

The Role
We are seeking an enthusiastic and customer-focused Senior Front Desk/Express Agent to join our team at voco & Holiday Inn Express Auckland City Centre. This role offers the opportunity to oversee front desk operations, provide support to the Front Office team, and ensure an exceptional guest experience while maintaining operational excellence.

Key Responsibilities

• Assist in overseeing daily Front Desk operations, providing guidance and support to Express Agents.

• Lead by example, promoting teamwork and customer service excellence.

• Assist in training new staff and delivering on-the-job training to ensure high service standards.

• Handle escalated guest issues and ensure timely and effective resolution.

• Promote upselling and cross-selling techniques for rooms and food & beverage.

• Maintain accurate records of transactions and ensure compliance with cash handling procedures.

• Support the Duty Manager in ensuring safety and security protocols are followed.

• Work collaboratively with other departments to ensure smooth hotel operations.

What We’re Looking For

• Previous experience in a front desk or customer service role, preferably in a hotel environment.

• Strong leadership and communication skills.

• Ability to resolve issues effectively and maintain a calm demeanor under pressure.

• Enthusiastic about delivering exceptional guest service and contributing to a positive team environment.

• Legal requirements: Must meet local work requirements and hold an RSA certificate.

• A proactive, energetic, and team-oriented approach.

Why Join Us?

• Be part of a passionate, values-driven team within a global hotel group.

• Competitive salary and benefits.

• Opportunities for career development and training.

• Work in a dynamic, fast-paced environment where every day is different.

How to Apply
If you’re ready to bring your hospitality expertise to a leading hotel brand, apply now! Join us at voco & Holiday Inn Express Auckland City Centre, where every guest experience matters.