About us

Located in the vibrant Civic CBD, The Sebel Canberra Civic offers premium apartment-style accommodation with everything guests need to feel at home. With the city’s best business, retail, and entertainment spots just steps away, we’re proud to deliver standout guest experiences—and we’re looking for a passionate leader to help drive that.

About the role

As our Assistant Front Office Manager, you’ll play a key role in leading the Front Office team to deliver exceptional, memorable guest experiences. You’ll bring energy, professionalism, and a hands-on leadership style, supporting daily operations while inspiring your team to live our core values: Passion, Accountability, Integrity, and Respect.

This is a dynamic, fast-paced role where no two days are the same—perfect for someone who thrives on variety and enjoys being at the heart of hotel operations.

Key responsibilities

• Supporting the Front Office Manager in daily operations and team leadership
• Delivering outstanding guest service and resolving issues promptly
• Leading by example to create memorable guest experiences
• Driving upselling opportunities and enhancing guest stays
• Managing rosters, reporting, and departmental administration
• Ensuring compliance with procedures (cash handling, security, guest confidentiality)
• Coordinating maintenance requests to maintain high presentation standards
• Coaching, mentoring, and developing team members
• Collaborating across departments to ensure seamless service delivery

Qualifications & experience

• Minimum 2-3 years of experience in a Front Office leadership role within hotels

• Strong knowledge of systems such as Opera and MICROS (preferred)
• A genuine passion for hospitality and guest experience
• Excellent communication and problem-solving skills
• The ability to stay calm and resilient in a fast-paced environment
• Strong organisational skills with the ability to prioritise effectively
• A collaborative, team-focused mindset
• Flexibility to work across a rotating roster, including weekends and public holidays

Benefits

• Make your mark in a Global Company at a time of growth.
• Endless Career Development opportunities.
• Access to Industry Accommodation and Dining discounts from day 1.

We strongly encourage applicants from all backgrounds to apply. Applicants must have the right to work in Australia.