Join the team

About Next Hotel, Curio Collection by Hilton

Next Hotel Melbourne, Curio Collection by Hilton is a brand-defining property located within Melbourne’s premier retail and dining destination, 80 Collins. With 255 guest rooms and suites, artisanal dining at La Madonna Restaurant & Bar, Australia’s first in-hotel barrel aging program, The Club, meeting rooms, a fitness centre, and curated art from renowned Australian artists, Next Hotel Melbourne delivers exceptional design, thoughtful service, and immersive guest experiences.

We are currently seeking a motivated and professional Assistant Front Office Manager to join our team and support the delivery of exceptional guest experiences while leading and mentoring our Front Office team.

Position Overview

As the Assistant Front Office Manager, you will play a key role in overseeing day-to-day Front Office operations, ensuring a seamless and memorable experience for all guests. You will provide professional leadership, support team members in delivering high service standards, and collaborate with other hotel departments to maintain operational excellence. This role is ideal for a hospitality professional passionate about guest service and team leadership, seeking growth in a dynamic hotel environment.

Key responsibilities: 

• Assist in managing all Front Office operations, including guest check-in/out, concierge services, and reservations
• Lead, mentor, and support Front Office team members to deliver consistent, high-quality guest experiences
• Ensure compliance with hotel standards, procedures, and policies, including cash handling, key control, and confidentiality
• Maintain accurate records, departmental logs, and reports for management review
• Support daily briefings and departmental meetings to ensure smooth operations
• Facilitate prompt resolution of guest issues and escalate unresolved matters appropriately
• Monitor and report maintenance requirements to ensure optimal functioning of Front Office areas
• Participate in upselling programs and initiatives to enhance revenue opportunities
• Maintain a safe, secure, and welcoming environment for guests and team members.

In return we offer: 

• Opportunities for career development within Next Hotel Melbourne
• Team member discounts on accommodation and food & beverage
• Supportive and inclusive team culture
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities

What We’re Looking For:

• Previous experience in a Front Office Supervisor, Assistant Front Office Manager, or similar role in a hotel environment
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving skills and attention to detail
• Ability to work a flexible roster, including weekends and public holidays
• Sound knowledge of Opera, MICROS, or other hotel management software
• A genuine passion for guest service and team development
• Full working rights in Australia

QUALIFICATIONS AND REQUIREMENTS

Qualifications 

• Previous experience in Front Office operations within a hotel environment
• Proven leadership and team management experience
• Knowledge of Front Office systems and procedures
• Excellent communication and customer service skills
• Ability to work a rotating roster, including weekends and public holidays

If you are ready to take the next step in your hospitality career and want to be part of an exciting, innovative hotel, we’d love to hear from you. Apply now to join our team at Next Hotel Melbourne!