Hotel Duty Manager – Kimpton Margot Hotel Sydney

Be the face of a hotel where luxury is anything but ordinary.

We’re looking for an exceptional hospitality professional to join the Front Office leadership team of our 172-room luxury lifestyle hotel in Sydney.

Here, luxury isn’t about scripts, formality or simply following standards. It’s about knowing our guests, anticipating what they need and creating experiences that feel Ridiculously Personal.

No two days are the same, and that’s exactly how we like it.

Why You’ll Love It Here

We believe heartfelt human connections make people’s lives better.

Our people are encouraged to bring their personality to work, think creatively and have the confidence to turn everyday interactions into memorable experiences.

We’re polished, but never stiff.
Professional, but never scripted.
Luxury, but always human.

Whether it’s remembering a returning guest’s favourite drink, recognising a special occasion, solving a problem before it becomes one, or simply knowing when a guest needs a genuine conversation - the little details matter here.

What You’ll Do

Working closely with the Front Office Manager, you’ll help lead our Front Office and Guest Services team while being a highly visible presence throughout the hotel.

You’ll:

Lead, motivate and inspire the Front Office and Guest Services team.
Be a genuine ambassador for the hotel and its culture.
Create and encourage Ridiculously Personal guest experiences.
Build meaningful relationships with guests and recognise returning guests and their preferences.
Empower the team to think beyond the expected and anticipate guest needs.
Ensure arrivals, stays and departures are seamless, polished and memorable.
Handle guest concerns with confidence, empathy and creativity.
Coach and develop team members while celebrating individuality and great performance.
Work closely with other departments to create a seamless guest journey.
Take ownership of the operation and confidently make decisions when required.

Who We’re Looking For

We’re not simply looking for someone who knows how to run a Front Office.

We’re looking for a natural host and genuine people person.

Someone who walks into a lobby and notices things.

Someone who remembers names.

Someone who listens to the little details guests share.

Someone who isn't afraid to show personality.

And someone who understands that sometimes the smallest gesture can become the most memorable part of a guest's stay.

You’ll Bring

Previous Front Office or Guest Services leadership experience within a luxury, boutique or lifestyle hotel environment.
A genuine passion for hospitality and creating memorable guest experiences.
Strong leadership and communication skills.
Natural warmth, confidence and emotional intelligence.
Exceptional attention to detail and an ability to anticipate guest needs.
Creativity and the confidence to think outside traditional hotel service.
A hands-on leadership style - you’re happiest being part of the action.
Strong problem-solving and decision-making skills.
Ability to thrive in a fast-paced environment where no two days are the same.
Current First Aid certification as required for the role.
A valid NSW Responsible Service of Alcohol (RSA) competency/card.
Full legal working rights in Australia.

The Traits That Will Make You Shine

Genuine. Curious. Observant. Creative. Confident. Warm. Empowered. Adaptable. Detail-obsessed.

Most importantly, you’ll have an instinctive desire to make people feel seen, recognised and genuinely cared for.

Because systems can be taught. Procedures can be learned.

But the instinct to notice someone, connect with them and create a moment they’ll remember?

That’s what we’re looking for.

If you believe luxury should feel personal rather than predictable, and you’re ready to help create experiences guests will talk about long after they leave, we’d love to hear from you.

Recommended for you

Guest Service Agent

Canberra Hotels

Join The Sebel Canberra Civic as a Guest Service Agent and be the welcoming face of our premier Canberra hotels, with shifts across both Civic and Campbell locations. In this role, you’ll support guests from check-in to check-out, handle enquiries, provide local information, and ensure a seamless and enjoyable stay. We’re looking for someone with strong communication skills, attention to detail, and the ability to work in a fast-paced environment, with hospitality experience preferred. Enjoy a competitive hourly rate, great staff discounts, and opportunities for career growth. Apply now to join our supportive and dynamic team!

Cook

Melbourne Restaurants & Bars

Hotel Indigo Melbourne on Flinders, part of EVT Connect Hospitality, is seeking a motivated and passionate Cook to join our kitchen team. Reporting to the Head Chef, you will support the Food & Beverage operation by assisting with food preparation, cooking, and presentation while ensuring dishes are delivered to a high standard and in line with menu specifications. The role involves maintaining a clean and safe kitchen environment, managing stock and deliveries, preparing mise-en-place, and adhering to all food safety, hygiene, and WHS standards. The ideal candidate will have previous kitchen experience, strong teamwork and time management skills, and the ability to work in a fast-paced environment. Flexibility to work shifts, including weekends and public holidays, is required. In return, we offer career development opportunities, a supportive team environment, employee discounts, ongoing training, and access to an Employee Assistance Program (EAP).

Guest Service Agent

Sydney Hotels

PRO-INVEST GROUP Pro-invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel. HOTEL INDIGO BRAND Welcome to Indigo, we are a storytelling brand. Our hotels capture the true spirit of the neighborhoods they belong to. The stories they tell inspire guests to make unique discoveries and forge meaningful connections to the diverse people, places and cultures of our world. We welcome all guests into our neighborhood and share our love for it. We inspire them to explore and discover different perspectives. we help them create new stories. Our service pillars at Hotel Indigo are: Celebrate Individuality We are always ourselves, and we embrace the diversity and uniqueness in all- both guests and staff alive. Discover our neighborhood We use our local knowledge and relationships to ignite curiosity in our guests. Neighborhood connection Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek. JOB OVERVIEW As a Guest Service Agent, you are responsible for delivering an exceptional guest experience. We recognize that the whole team are hospitality professionals that want to deliver the best experience to the guests, so why limit you to just one area. We want you to bring out your passion and deliver on the Core values of Passion, Accountability, Integrity and Respect to each other and the guests.