About the Role

As Front Office Manager, you will oversee all accommodation operations, lead and develop the team, and ensure a seamless and personalised guest journey from arrival to departure. You will play a key role in driving service excellence, financial performance, and operational efficiency across the hotel.

Key Responsibilities

• Lead and inspire the Front Office, Night Audit & maintenance team to consistently deliver outstanding guest experiences • Maintain high standards of grooming, punctuality and professionalism • Work closely with Housekeeping, Maintenance and other departments to ensure seamless daily operations • Conduct daily shift briefings and manage forward planning for arrivals and departures • Manage guest feedback, complaints and customer care correspondence with timely and professional resolution

• Manage guest feedback, complaints and customer care correspondence with timely and professional resolution • Ensure full utilisation and accuracy of the Opera Property Management System (PMS)

• Oversee cash handling, auditing and compliance procedures • Drive upselling and cross-promotion of hotel services including management of neighbourhood relationships with F&B partners and irresponsibility over the in lobby F&B offering. • Monitor labour productivity, cost control, budgeting, forecasting and financial reporting • Review performance metrics and implement strategies to maximise revenue and profitability

• Highly hands on role where you take the helm and guide the front office’s day-to-day operations with expertise

• Review performance metrics and implement strategies to maximise revenue and profitability

About You

• Proven experience in a Front Office leadership or management role within hospitality • Strong operational, financial and organisational skills • Excellent communication and people leadership abilities • Proactive, solutions-focused and guest centric • Confident decision-maker who thrives in a fast-paced environment • Highly organised with strong attention to detail • Strong understanding of workplace health & safety and hotel security standards

What We Offer

• A boutique, locally connected hotel environment • Supportive leadership and career development opportunities • The chance to make a meaningful impact on guest satisfaction and hotel performance

• Access to discounted Food and Beverage and accommodation rates across a wide range of venues

• Access to paid Paternity leave

• Discounted Team member parking

• An EAP program and steadfast commitment to creating a positive staff culture

If you are a motivated hospitality leader who is passionate about service excellence and team development, we would love to hear from you.

Apply now and take the next step in your hospitality career at Sage Hotel James Street.