Join the team

Pro-invest Hotels are a trusted partner to some of the world’s most recognized hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. The Holiday Inn Express and Suites Queenstown is one of Queenstown's newest hotels. Located in the prime position on the corner of Stanley and Sydney streets in Queenstown, providing close proximity to the city centre, shopping, entertainment, outdoor activities, and popular ski destinations. The 227-room, 4 Star hotel features a selection of well-designed hotel room types and suites to cater for all types of travellers, whether that be for work or play.

We are looking for Full-time Guest Service Agent to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

• Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.

• Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.

• Be On It! We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

This is a rostered position working mornings, evenings, weekends, and public holidays. Minimum 30 hours per week, $26 per hour.

What you'll do

• You've got a good eye for detail – our processes are super important in helping us deliver a consistent guest experience.
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You'll help us problem solve; we have solutions to find – your logical thinking and collaboration with teams across the business will be key.
• Enforce work health and safety, exceeding customer expectations, meeting targets.
• You'll assist guest with check-in and check-out, handling monies and credit cards in a secure way. Ensuring cashier balance at the end of your shift.
• You'll answer calls and all guests' queries.
• You'll assist walk in guests creating reservations and providing information.
• You'll acknowledge our loyalty members and keep up to date information on loyalty benefits.
• You'll help F&B department as required with service, making coffees, and serving drinks.

What you'll bring

• At least 6 months of previous experience in customer service.
• Professional and personable, with a "role up the sleeves", can do attitude.
• You make calm, collected decisions – even against the clock.
• Strong team working skills and a passion for delivering superior results.
• You must meet the appropriate legal requirements to work in New Zealand.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

If this sounds like the perfect move for you, come, join us.

At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.