About us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Hotel

At Holiday Inn Express Sunshine Coast, we keep things simple, smart, and focused on what matters most — making our guests feel welcome and ready for the day ahead. We’re looking for a friendly, energetic, and customer-focused Food & Beverage Attendant to join our team and help create memorable guest experiences.

If you love working with people, thrive in a fast-paced environment, and enjoy being part of a supportive team, we’d love to hear from you!

About the role

The Night Auditor is responsible for overseeing the hotel during the overnight shift, delivering exceptional guest service, completing end-of-day financial balancing, and ensuring the safety and security of the hotel.

You’ll be the main point of contact overnight, supporting guests with check-ins, check-outs, enquiries, and ensuring all nightly audit processes are completed accurately.

Key responsibilities

• Welcome late arrivals and assist early departures with a warm, professional approach
• Manage guest check-ins, check-outs, and overnight enquiries
• Resolve guest concerns promptly and professionally
• Maintain a calm and welcoming overnight atmosphere
• Ensure guests leave with a positive impression of the hotel
• Complete nightly financial balancing and reconciliation procedures
• Run end-of-day reports and prepare management reports
• Reconcile room revenue, payments, and transactions accurately
• Ensure all system updates are completed correctly
• Prepare handover notes for the morning team
• Monitor hotel security and safety throughout the shift
• Conduct regular property checks as required
• Maintain cleanliness and presentation of lobby/front desk areas
• Support housekeeping or other departments when required
• Ensure overnight operations run smoothly and efficiently

Qualifications & experience

• Previous hotel front office, night audit, or customer service experience preferred
• Experience using hotel PMS systems, Opera experience highly regarded
• Strong numerical skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and remain calm under pressure
• Flexible and adaptable approach to overnight shifts, weekends, and public holidays Strong problem-solving skills and sound judgement
• Full Australian working rights required

Benefits

• Make your mark in a Global Company at a time of growth.
• Endless Career Development opportunities.
• Access to Industry Accommodation and Dining discounts from day 1.

We strongly encourage applicants from all backgrounds to apply.