About us

Don’t just function, flourish. With Connect Hospitality. The Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Hotel

At voco Auckland City Centre, we believe every guest experience should be effortless, genuine, and memorable. We are looking for an enthusiastic and experienced Restaurant Manager to join our Food & Beverage team and lead operations across Mozzarella & Co, The Great Room, In-Room Dining, and Call & Collect.

Our dual-brand hotel brings together the approachable, lifestyle-driven experience of voco with the smart, efficient offering of Holiday Inn Express. While our guests may have different needs, our commitment remains the same — delivering authentic hospitality and creating experiences that guests remember.

About the role

Reporting to the Food & Beverage Manager, the Restaurant Manager will be responsible for leading the day-to-day operations of our restaurant and service team. You will inspire and develop your team, maintain exceptional service standards, and ensure every guest receives a warm, personalised, and memorable experience.

This is an exciting opportunity for a passionate hospitality leader who thrives in a fast-paced environment and enjoys creating a positive culture where teams can succeed.

This role will be working on a 7-day, 24-hour roster, with a minimum and a maximum of 40 hours per week. The annual salary for this role is $70,000 to $75,000 per annum.

Key responsibilities

• Lead, coach, and inspire the Food & Beverage team to deliver exceptional service standards.
• Provide ongoing training, feedback, and development opportunities to support team growth.
• Create a positive workplace culture built on teamwork, engagement, and accountability.
• Manage team rosters while ensuring compliance with employment legislation and business needs.
• Support performance management, recognition, and team development initiatives.
• Ensure colleagues complete required brand and compliance training.
• Ensure all guests receive genuine, personalised, and memorable service.
• Build strong relationships with guests while responding effectively to feedback and requests.
• Champion brand standards across restaurant, bar, in-room dining, and takeaway operations.
• Analyse guest feedback and insights to continuously improve service delivery.
• Support loyalty programme initiatives and recognise returning guests.
• Assist in managing departmental budgets, labour costs, beverage costs, and operational expenses.
• Monitor stock levels, complete stocktakes, and investigate variances.
• Support purchasing, inventory control, and supplier management.
• Ensure POS systems, cash handling procedures, and financial controls are accurately maintained.
• Drive creative promotions and initiatives that enhance the guest dining experience.
• Ensure compliance with health, safety, food safety, and responsible service of alcohol requirements.
• Promote safe work practices and actively identify and manage workplace risks.
• Maintain compliance with Pro-invest Group and brand policies.
• Support sustainability initiatives and responsible business practices.

Qualifications & experience

• Minimum of 1 year experience in a Restaurant Supervisor or higher-level hospitality leadership role.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• A genuine passion for creating exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Strong understanding of hospitality operations, including labour management, stock control, and financial performance.
• Knowledge of food safety, RSA requirements, and workplace health and safety practices.
• The ability to remain calm, organised, and solutions-focused in a fast-paced environment.
• A hands-on approach with a willingness to lead from the front.

Benefits

• Make your mark in a Global Company at a time of growth.
• Endless Career Development opportunities.
• Access to Industry Accommodation and Dining discounts from day 1.

We strongly encourage applicants from all backgrounds to apply.