Assistant Night Manager

voco and Hotel Indigo Brisbane City Centre

About Us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Hotel

voco and Hotel Indigo Brisbane City Centre sit at the heart of Brisbane’s CBD, offering two distinct yet complementary guest experiences. From voco’s relaxed, unstuffy charm to Hotel Indigo’s bold neighbourhood storytelling, we are passionate about delivering memorable stays through genuine hospitality, operational excellence, and strong teamwork.

About the Role

As Assistant Night Manager, you will be responsible for overseeing hotel operations during the night shift, ensuring guest safety, service excellence, and accurate financial processes. Acting as a key support to the Night Manager and Front Office leadership team, this role combines operational leadership, guest engagement, and detailed night audit responsibilities to ensure a seamless transition into the new business day.

Key Responsibilities

Financial & Night Audit

• Support the Night Manager and Front Office leadership in completing all revenue, expense, and audit tasks accurately
• Conduct the Night Audit process in line with hotel procedures and checklists
• Balance credit card terminals with the PMS, including revenue and refunds
• Identify, investigate, and resolve discrepancies in guest folios
• Prepare and distribute required night audit and financial reports
• Maintain strict controls over cash handling, floats, keys, credit, and inventory
• Assist with ad hoc financial analysis against budget and forecast

People & Leadership

• Ensure team members are prepared for morning shifts, meeting grooming, uniform, and readiness standards
• Train and support team members in brand standards, service behaviours, and regulatory compliance
• Promote teamwork and effective communication across departments
• Ensure accurate and detailed shift handovers
• Participate in hotel briefings, meetings, and required training sessions

Guest Experience

• Deliver warm, professional, and personalised guest service throughout the night
• Respond promptly and effectively to guest requests and complaints, escalating when required
• Maintain accurate hotel logs and ensure clear communication between shifts
• Conduct routine inspections of public areas and address issues immediately
• Build positive relationships with guests, tenants, and internal teams
• Support IHG Rewards recognition and enrolment targets
• Ensure reservations, arrivals, and inventory are accurately managed in the PMS

Safety, Compliance & Responsible Business

• Ensure compliance with all IHG Brand Safety Standards
• Support WH&S initiatives, emergency procedures, and crisis management
• Act as a key contact during overnight emergency situations
• Maintain awareness of fire, evacuation, first aid, and emergency response procedures
• Champion hazard identification, reporting, and corrective actions
• Ensure hotel security and data privacy standards are upheld

What We’re Looking For

• Previous supervisory or night audit experience in a hotel environment
• Strong financial, auditing, and attention-to-detail skills
• Calm decision-making ability in time-sensitive situations
• Excellent written and verbal communication skills
• Proven leadership capability and ability to manage complex situations
• High energy, guest-focused mindset
• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or similar (preferred)

Why Join Us?

• Work across two iconic IHG brands in Brisbane’s CBD
• Supportive leadership team and collaborative culture
• Career development opportunities within voco and Hotel Indigo
• Access to IHG colleague benefits and global accommodation discounts
• A dynamic role combining leadership, finance, and guest experience

If you thrive overnight, enjoy leading teams, and take pride in delivering exceptional guest experiences while keeping operations running smoothly — we’d love to hear from you.