Sage Wollongong is recruiting for a talented Full-Time Duty Manager to oversee all aspects of the Front Desk team and ensure that every guest is welcomed and assisted throughout their stay.

About the Hotel

Sage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Bar and Five Islands Restaurant; we invite our guests to make the most of Wollongong.

About the Role

As an experienced service professional; you will be part of a dynamic, service-driven team, creating memorable experiences for our guests. Reporting to the Rooms Division Manager, our Duty Managers are responsible for leading the Front Of House teams to ensure guest satisfaction, whilst ensuring the smooth running of the reception operations. You and your team will provide an experience that exceeds guest expectations 

Position Responsibilities:

• To assist in all aspects of running the front desk and supporting the team
• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Coordinate and oversee the running of the hotel in the absence of Senior Management
• Handle and resolve any guest concerns effectively with confidence and in a professional manner
• Ensure the team is consistently being trained and developed for future growth opportunities
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Responsible to maintain an updated MOD log on every shift
• Check rooms, making sure any special requests are carried out accordingly
• Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
• Experience in overnights and rolling the system seen as advantageous
• Build strong positive cross departmental relationships and provide support as required

Skills & Experience

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections
• 2 years’ experience in Front Office within a 4/5 star hotel
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work a 24/7 roster, including public holidays and weekends.
• Experience with a hotel property management system
• A current First Aid Certificate and RSA Qualification

In return we offer:

• Career growth opportunities throughout the Sage Hotel Wollongong
• Food & Beverage  and accommodation discounts across the Sage Hotel Wollongong
• A free Familiarization Stay 
• Referral incentive program
• An EAP program and steadfast commitment to creating a positive staff culture

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Sage Hotel Wollongong is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.