About Us:

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

HOTEL INDIGO BRAND

Welcome to Indigo, we are a storytelling brand. Our hotels capture the true spirit of the neighborhoods they belong to. The stories they tell inspire guests to make unique discoveries and forge meaningful connections to the diverse people, places and cultures of our world.

We welcome all guests into our neighborhood and share our love for it. We inspire them to explore and discover different perspectives. we help them create new stories.

Our service pillars at Hotel Indigo are:

Celebrate Individuality
We are always ourselves, and we embrace the diversity and uniqueness in all- both guests and staff alive.

Discover our neighborhood
We use our local knowledge and relationships to ignite curiosity in our guests.

Neighborhood connection
Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.

JOB OVERVIEW

We are looking for Food & Beverage Attendant, you will be responsible for delivering quality customer service adopting Hotel Indigo Melbourne on Flinders branded service standards.

We want you to bring out your passion and deliver on the Core values of Passion, Accountability, Integrity and Respect to each other and the guests.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Upselling and suggestive selling of food & beverage products
• Ensure accuracy is maintained when processing cashiering transactions.
• Ensure cash security procedures are adhered to.
• Monitor and control stock.
• Reduce wastage through stock control and service standards.
• Follow the Payment Card Industry (PCI) standards and protect confidential data.

PEOPLE

• Ability to stay optimistic and positive and committed to achieving the team’s objectives–A positive attitude.
• Sincere and passionate about consistently delivering quality customer experiences.
• Expressive, organized, and systematic approach to complete tasks.
• An eye for detail with a good memory for names and faces
• Energetic and able to juggle multiple tasks well.
• A good sense of humor that has a positive impact on guests and colleagues-wear your smile with pride.
• Up to date local knowledge, know what is on in the city, research new places to go, eat and visit in Potts Point/ Sydney.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Actively participate in required training sessions and ensure that any pre and post course work is completed by the due date.
• Adhere to brand standards for presentation, grooming and punctuality.
• Perform detailed shift handover with oncoming shift where required.
• Develop and maintain cohesive working relationships within immediate team, and wider hotel team.
• Communicates to his/her supervisor any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges.

GUEST EXPERIENCE

• Meet and greet guests with an engaging nature and make time to interact effectively with them.
• Deliver food and beverage service of high standard, following sequence of service to ensure consistency in procedures.
• Responds to guest needs and resolves related problems in an appropriate timeframe with acceptable service recovery. Follow up on all guest issues and record details accordingly in the hotel log.
• Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Build and maintain positive relationships with all internal customers and guests to anticipate their needs.
• Maintain a high level of product and service knowledge in order to explain/ sell services and facilities.
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

Key Responsibilities:

• Present yourself immaculately as if you were about to perform on stage.
• Work efficiently and effectively with all departments ensuring a seamless experience for all internal and external customers.
• Provide prompt, efficient, courteous service to all guests per the established service standards.
• Have thorough knowledge of POS system.
• Flexibility to assist colleagues and co-workers during high activity periods to ensure a consistent quality guest experience.
• Without expectation follow all procedures for cash, guest confidentiality, key control, lost property, and pilferage.
• Demonstrate flexibility for guest requests, going an extra mile to accommodate their needs and food and beverage orders.
• Assist colleagues and co-workers to flawlessly execute their roles in the overall delivery of a memorable guest experience.
• Regularly attend all training and development modules and training sessions.
• Always maintain designated areas and equipment in clean orderly condition, reporting any malfunctions/breakages
/repairs to the concerned department and supervisor.
• Have strong knowledge of the menu at the outlets and ingredients to advise guests and colleagues about allergen and other information.
• Prepare food & beverage items as directed by the kitchen team and outlet management.

RESPONSIBLE BUSINESS

• Maintain all procedures and adheres to them within Connect Hospitality and IHG guidelines, with particular with emphasis on RSA and Food Handling Safety.
• Demonstrate awareness and understanding of WH&S policies and procedures including the correct use of PPE.
• Work in conjunction and cooperate with management in the implementation of WH&S related initiatives.
• Assist in emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Perform other duties as reasonably assigned.

SKILLS AND EXPERIENCE

• Hotel Experience preferred.
• Excellent service or similar level customer service preferred.
• Be able to work in a fast-paced environment, preparing and delivering food & beverage products as directed.
• Team player.
• Highly motivated individual.
• Attention to details.
• Experience with POS systems with preference to the hotel used one.
• Superior customer service skills.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.