Hotel Indigo Brisbane City Centre introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!

Travel like an explorer. Stay like a local.

No two neighbourhoods are alike. Neither are any two Hotel Indigo® properties. When you stay with us, you’re not just staying anywhere, you’re staying somewhere—within a vibrant community, in a unique boutique hotel that combines authentic local experiences, modern design and intimate service with the peace of mind and consistency of staying with one of the world’s largest hotel groups.

At Hotel Indigo ® a little curiosity can take you anywhere. So, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas.

As Front Office (GSA) you will help shape the successful opening of Brisbane's first voco and Hotel Indigo in creating an exciting, innovative, and memorable hotel experience for all guests working with a well-rounded and highly motivated Front Office team.  

Permanent part-time opportunity available!

Position requirements: 

• You will have previous front office / reception / reservations hands-on customer service experience within a Hospitality or similar service environment

• You will assist with welcoming & fare welling guests

• Manage the check in / out process (and everything in between)

• Assist with guest inquiries (face-to-face, telephone and email)

• Provide information on local activities, events etc.

• Assist other departments as required

• Professional and personable, with a "role up the sleeves", can do attitude

• You make calm, collected decisions – even when the clock is ticking

• Excellent verbal and written communication & phone skills

You will posses:

• A passion for all things hospitality and love making genuine human connections

• A high energy level and a drive for achieving superior results

• You are detail oriented and able to effectively multitask 

• You thrive under pressure and are flexible when adapting to new situations

• You take pride in personal presentation and are a great communicator

• A valid QLD RSA 

In return we offer:

• Career growth opportunities throughout the Hotel Indigo Brisbane City Centre

• Food & Beverage and Accommodation discounts across the Hotel Indigo Brisbane City Centre

• Fantastic International colleague accommodation discounts throughout IHG

• A free Familiarisation Stay at the hotel after 6 months

• A colleague Referral Incentive Program 

• An EAP program and steadfast commitment to creating a positive staff culture

• And many more perks of being part of the Hotel Indigo Brisbane City Centre and IHG network

At Hotel Indigo Brisbane City Centre we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the Hotel Indigo Brisbane City Centre family, then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Hotel Indigo Brisbane City Centre is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all

Employer questions
Your application will include the following questions:

• Do you have customer service experience?