About voco and Hotel Indigo Brisbane City Centre

At voco and Hotel Indigo Brisbane City Centre, we bring a modern, vibrant, and guest-focused approach to hospitality. As part of Pro-Invest Group, we are proud to partner with leading global hotel brands including voco, Hotel Indigo, and The Sebel, delivering exceptional guest experiences and strong operational performance across our portfolio.

We are committed to creating memorable stays, supporting our people, and maintaining the highest standards of service, safety, and operational excellence.

Position Overview

As a Night Auditor, you will play a key role in ensuring the smooth overnight operations of the hotel. You will deliver exceptional guest experiences while maintaining accurate financial reporting, managing front office operations, and supporting security and safety procedures.

You will also provide leadership support to the Front Office team during night operations and ensure all guest service standards are consistently met.

Key Responsibilities

• Deliver prompt, efficient, and courteous service to all guests in line with brand standards.
• Oversee night front office operations, ensuring smooth check-in and check-out processes.
• Handle guest enquiries, requests, and complaints professionally and efficiently.
• Ensure accurate room allocations based on guest preferences and profiles.
• Conduct daily night audit procedures and ensure accurate completion of reports.
• Verify guest billing, payment methods, routing instructions, and PMS records.
• Monitor and maintain accuracy of all financial transactions and postings.
• Support upselling initiatives and ensure correct application of room rates and packages.
• Conduct handover reports and communicate key operational updates to day teams.
• Complete daily night audit functions and ensure all revenue is accurately balanced.
• Review and reconcile financial transactions, postings, and reports.
• Monitor variances in revenue and expenses and report discrepancies.
• Track mini bar charges, late charges, and other incidental guest charges.
• Ensure compliance with cash handling and financial procedures.
• Conduct periodic stock checks of supplies and identify discrepancies.
• Conduct shift briefings and ensure effective handover communication.
• Support and guide Guest Services team during overnight operations.
• Escalate unresolved guest or operational issues to relevant department heads.
• Maintain clear communication across departments to ensure seamless operations.
• Maintain strict adherence to hotel security procedures including key control, cash handling, and guest confidentiality.
• Ensure compliance with WHS, fire safety, and emergency procedures.
• Respond appropriately to emergencies and report incidents accurately.
• Maintain a safe and secure environment for guests and team members.
• Follow all environmental, health, and safety policies and procedures.

In Return We Offer:

• Career development opportunities within a growing hospitality group
• A supportive and collaborative team environment
• Global hotel accommodation and dining discounts
• Ongoing training and professional development
• The opportunity to work within a leading international hotel brand.

What We’re Looking For:

• Previous experience in a Night Auditor or Front Office role in a hotel environment
• Strong knowledge of front office systems (PMS experience preferred)
• Excellent attention to detail and numerical accuracy
• Strong guest service and communication skills
• Ability to work independently overnight and manage priorities
• Understanding of financial reporting and audit processes
• Valid working rights in Australia/New Zealand (as applicable).

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you—apply today!