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We are looking for a driven and hands-on Hotel Operations Manager to join the team at Holiday Inn & Suites Sunshine Coast.

The Operations Manager is responsible for the day-to-day leadership and operational excellence of Holiday Inn Suites Sunshine Coast, with a strong emphasis on Food & Beverage operations, guest experience, and team performance.

About the Role

Reporting to the Hotel Manager, you will take ownership of the day-to-day hotel operations at Holiday Inn & Suites Sunshine Coast, with a strong focus on Food & Beverage, guest experience, and team performance.

This hands-on leadership role ensures smooth hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage, while maintaining brand standards, driving revenue, and delivering consistently high guest satisfaction. Weekend and peak-period work is a core requirement of this role.

You will be responsible for driving efficiency, consistency, and service excellence across all departments, while developing your team and maintaining a safe, compliant, and well-run operation. Weekend and peak-period work is a core requirement of this role.

Key Responsibilities

· Lead and oversee daily hotel operations to ensure efficiency, safety, and brand compliance

· Act as Manager on Duty, including weekends and public holidays

· Drive a positive service culture aligned with IHG and Holiday Inn brand standards

· Lead all Food & Beverage operations, driving revenue, cost control, service standards, and hands-on support during peak periods

· Deliver exceptional guest experiences by resolving issues, monitoring feedback, and maintaining high presentation and brand standards

· Ensure compliance with WHS, food safety, liquor licensing, and hotel policies across all operations

· Lead, develop, and manage teams, including recruitment, rostering, performance management, and fostering a positive culture

· Drive financial and operational performance, including KPIs, budgets, labour costs, forecasting, and strategic initiatives

About You

· Proven experience in hotel operations management, preferably within a full-service hotel

· Strong Food & Beverage leadership experience is essential

· Experience working with branded hotels (IHG experience desirable but not essential)

· Sound commercial acumen with experience managing budgets and labour costs

· Ability to lead operational teams in a fast-paced environment

What’s In It For You

· Make your mark in a global company at a time of growth

· Access to global accommodation and dining discounts from day 1

· Endless career development opportunities

If you’re a hands-on leader passionate about delivering exceptional guest experiences and driving hotel operations, we’d love to hear from you.