Join the team

About Us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.  We are guided by our core values of Trust, Transparency, Integrity, and Commitment, and we are looking for individuals who are welcoming, proactive, and passionate about guest service.

About voco Queenstown

voco™ is a premium hotel brand within the IHG Hotels & Resorts portfolio, delivering upscale accommodation and hospitality experiences.  Perfectly positioned on the corner of Stanley and Sydney Streets, our hotel sits moments from Queenstown’s boutique shops and vibrant dining scene, with easy access to legendary alpine playgrounds, world-class golf courses, and unforgettable day trips to Milford Sound. You’ll find it easy to settle into our thoughtfully designed rooms and suites, each showcasing voco™’s signature touches — plush bedding, luxe bathroom amenities and those little moments that make every stay brighter. Mediterranean-inspired Mozzarella & Co. brings fresh, flavourful fare from morning to night, while the Ember Outdoor Lounge offers fireside drinks under the stars — perfect for long chats and late-night sips. Enjoy laid-back breakfasts, a fully equipped gym and sauna, ski-drying room, handy self-serve laundries and flexible meeting spaces for when work calls.

As Porter, you will be the welcoming face of the hotel, assisting guests with luggage, transport arrangements, and general enquiries. Reporting to the Duty Manager, you will play a key role in ensuring a smooth arrival and departure experience while maintaining a professional and friendly presence in the lobby at all times.

What You’ll Do

• Greet and welcome guests upon arrival and departure
• Assist with luggage handling, storage, and transport coordination
• Support guests with taxis, airport transfers, and car services
• Escort guests to reception and assist with check-in/check-out process
• Maintain a clean, organised, and welcoming lobby and entrance area
• Provide information about hotel facilities and local attractions
• Recognise repeat guests and loyalty members to personalise service
• Support front office and other departments when required
• Maintain accurate communication logs and follow hotel procedures
• Follow cash handling and operational SOPs where required
• Ensure guest requests are handled promptly and professionally

About You

• Previous guest service experience preferred (hotel, concierge, or customer service roles advantageous)
• Friendly, approachable, and guest-focused attitude
• Strong communication and interpersonal skills
• Physically capable of handling luggage and manual tasks
• Reliable, well-presented, and punctual
• Ability to work in a fast-paced hospitality environment
• Basic IT/PMS system knowledge advantageous
• Flexible availability including nights, weekends, and public holidays

Why Join Us?

At voco Queenstown, part of EVT Connect Hospitality, you will be part of a team that values genuine service, teamwork, and memorable guest experiences. You will play a key role in creating outstanding first and last impressions for our guests.

Apply now

Join voco Queenstown and help deliver a warm welcome and exceptional guest experience every day.